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North Suburban Communications Commission Cable Study <br />For each item, please rate Comcast's performance. <br />Don't <br />Very Very Know <br />Good Good Fair Poor Poor or N/A <br />The quality of the <br />picture & sound 154 197 44 2 0 3 <br />delivered by Comcast 38.5% 49.3% 11.0% 0.5% 0.0% 0.8% <br />The reliability of <br />Comcast's cable TV 140 219 37 1 2 1 <br />service 35.0% 54.8% 9.3% 0.3% 0.5% 0.3% <br />The number & variety of 115 182 47 18 9 29 <br />channels offered 28.8% 45.5% 11.8% 4.5% 2.3% 7.3% <br />The helpfulness of <br />Comcast's customer 129 165 35 23 6 42 <br />service representatives 32.3% 41.3% 8.8% 5.8% 1.5% 10.5% <br />The rates charged by <br />Comcast for cable TV 11 46 182 96 51 14 <br />service 2.8% 11.5% 45.5% 24.0% 12.8% 3.5% <br />The ease of getting <br />services installed or 76 178 30 18 9 89 <br />changed by Comcast 19.0% 44.5% 7.5% 4.5% 2.3% 22.3% <br />The ease of getting <br />problems repaired or 67 153 42 22 9 107 <br />resolved by Comcast 16.8% 38.3% 10.5% 5.5% 2.3% 26.8% <br />The ability to quickly <br />speak to a customer <br />service representative 77 182 73 27 6 35 <br />when you call Comcast 19.3% 45.5% 18.3% 6.8% 1.5% 8.8% <br />The ability of Comcast <br />to respond to a service <br />call within the 101 182 14 7 1 95 <br />promised time period 25.3% 45.5% 3.5% 1.8% 0.3% 23.8% <br />Group W Communications, LLC 10 <br />12 <br />