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North Suburban Communications Commission Cable Study <br />All subscribers were given an opportunity to indicate concerns about any other <br />cable TV service matters. As shown below, most of them (60.8%) declined, while <br />26% mentioned cost issues and 4.3% mentioned programming quality issues. <br />Are there any other Comcast cable TV service matters that you are <br />concerned about? <br />No <br />60.8% <br />All other mentions <br />7.3% <br />Overall cost <br />26.0% <br />Automated <br />telephone customer <br />assistance <br />1.8% <br />Quality of <br />programming <br />4.3% <br />As shown by the graph below, 73.1% of Comcast subscribers are either very (29.3%) <br />or somewhat (43.8%) satisfied. 13.3% are either very (3.8%) or somewhat (9.5%) <br />dissatisfied. <br />How satisified are you with the Comcast cable TV service? <br />Very Satisified Somewhat Satisified <br />29,3% 43.8% <br />Very Dissatisfied <br />3.8% <br />Somewhat <br />Dissatisfied <br />9.5% <br />Neutral <br />13.8% <br />Group W Communications LLC 11 <br />13 <br />