07-08-2015 Council Packet - Laserfiche WebLink

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I wrote my master's capstone paper on soolal media and cities, I Found that Eden. Prairie does a partioularly good job of managing their page and have been able to tackle controversial Issues through that site, It's interesting if you look baok to when it snowed—they were able to manage publio expectations through that page and had positive feedback even though people's roads were cooked in, Luke Fischer, City of Watertown We ventured into this arena about 9 months ago (I think), There are legal free speech issues and data retention Issues here so be careful, MCIT offered training on it at one of our most recent conferences. Sonya Guggemos was the presenter. I wonder ifLMCIT would have any similar guidanoe. That said, the attorneys generally advise that the safest thing to do is nothing, I saw this as one of our first forays into actively pushing info out the door, instead of the more passive wait -til they-oomeqo.us on our website, We do not allow comments, but because Facebook no longer allows you to withhold comments, we put a disolaimer on our page that says we don't accept comments at all and that we will delete any that get posted, regardless of content, the free speech issue is, if you take comments, you cannot filter them based on the content of the speech, If you create a, pubilo forum, it must be public. By announcing we do not take comments, we are attempting to position ourselves as not having set up a publio forum and that we are deleting everything, regardless of the content, The data practices issues are around data retention, Is there a requirement for you to take a snapshot of the page every day and retain that? It's not entirely clear, but what is clear is that the Data Practices Act has not kept up with evolving technology, Crow Wing County is on both Paeebook and Twitter, which can be accessed via aur website: Q,;p,.rz, v,: yving,mn us Timothy J. Houle, Crow Wing County The City of Barnesville Facebook page has been up and running for about 6 months, We do allow comments and have only gotten one or two and they have been positive, Michael Rietz, City of Barnesville Crystal uses Faeobook for the Police and Rooreation departments, We try to have the settings so the public can't comment mm but sometimes that doesn't work so staff has to watch and remove comments if/whon they come in, It is only for staff messages out mm no politicians, Overall, it's been fine – no big deal, It does take a staff person some time to manage it -- and that person has to be dedicated to it – it can't be when they have a moment, Anne Norris, Crystal 3