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Designing social media policy for <br />government: Eight essential <br />elements <br />Jana Hrdlnovd <br />Natalie Hetbig <br />Catherine Stellar paters <br />Center for Technology in Government <br />University at Albany, SUNY <br />187 Wolf Road, Su.tte 8O1 <br />Albany, NY 12205 <br />Phone; (518) 442;8892 <br />Pax; (518) 40.3886 <br />gmaItt Info( ctg,albany.edu <br />www.ctg,aibany,odu <br />May 2010 <br />® 2010 The Research Foundation of State University of Now York <br />Cover Image; Copyright ©2000 laIng.Spooneraphlos, The cover image Is published under a Creative <br />Commons Attribution 2,0 UK: England & Wales License, <br />