09-06-2016 Council Packet - Laserfiche WebLink

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North Metro Telecommunications Commission/North Metro TV Benefits of Membership Lino Lakes Technical Services Provided On-staff video engineer. • Video equipment consulting and repair is a very valuable service that NMTV provides to our Member Cities. With the complexity of video systems and the tendency for problems to arise at the worst possible time, having a reliable resource for emergency and preventive assistance is a benefit and a comfort. • NMTV is very responsive to Cities technical needs, responding to problems same day, or the next day when necessary. • We diagnose the problem and repair or recommend replacement if it can't be fixed. If replacing equipment, NMTV will recommend replacement equipment, order, install, test, and train City staff on use of the equipment. • NMTV will work with City and Contractors when replacing entire systems to make sure the City is getting what they need to do the job, and not being sold a lot of extra unnecessary equipment. • NMTV will help with video problems regardless of whether the problem is with City owned equipment, Comcast equipment, CenturyLink equipment, acquisition, or transmission of signals. • NMTV's video engineer has gone to Lino Lakes 28 times over the last 4.5 years to assist with audio issues, scan converters, signal to monitors, mapping and rewiring of audio and video systems, built adaptor cables, modulator issues, sound mixer failures, live signal problems, SCALA image degradation, video double termination at modulator issues, router problems, DTA and reception issues and training. We have also been consulted regarding assisting with an entire system upgrade. On-staff IT Engineer. • NMTV's IT Engineer builds and maintains the computers, servers and networks at NMTV. She also helps Cities with some computer and networking problems. • Of particular benefit, NMTV's IT Engineer is a certified SCALA system dealer. Because of this certification, we can build and install SCALA systems for a very low price, saving Cites quite a bit of money. The SCALA system is the software/hardware that Lino Lakes uses for its message board on its channel. In addition to building SCALA systems, NMTV's IT Engineer also maintains and services the system at no cost.