02/13/1995 Council Packet - Laserfiche WebLink

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ICE AND SNOW POLICY Page 4 Responsibility of residents Snow storms create numerous problems and inconveniences. This policy has identified streets, school walking trails, parking lots and ice rinks that the City will clear. The residents also have certain responsibilities. These include clearing their own driveways, private sidewalks and boulevard sidewalks, clearing areas for trash cans, clearing areas around mail boxes and/or newspaper delivery tubes and clearing around fire hydrants adjacent to their property. These areas should be cleared without depositing any snow onto the streets. There must also be no large piles which obstruct vision of driveways or walks. Trash cans must not be placed on the street surfaces. In the case of clearing fire hydrants, the City will consider clearing these for residents not physically able to do so. Residents must request this service from the Public Works Supervisor and the Supervisor shall determine who is eligible. The City will not clear private driveways or walks except in emergency situations as determined by the City Administrator. Snow plowing operations can cause additional snow to be deposited in driveway approaches and around roadside obstacles. Operators are instructed to attempt to minimize these incidents, but it is not practical to eliminate this situation. Residents should be aware that they may have to clear their driveways a second time after their street has been plowed. Only in extraordinary circumstances will the City consider clearing driveway approaches, and this will only be done at the authorization of the City Administrator. Complaint procedure Complaints regarding snow and ice control or damage shall be taken during normal working hours and handled in accordance with the City's normal complaint procedure. High priority complaints (those involving access to property or problems requiring immediate attention) shall be handled on a priority basis. Target response time is approximately 24 to 48 hours for any complaint. It should be understood that complaint responses are to insure that the provisions of this policy have been fulfilled and that all residents of the City have been treated with uniformity. Complaints regarding the provisions of this policy may not be satisfied with the initial response. It is the City's intention to log all complaints and upgrade this policy as necessary and in consideration of the constraints of our resources.