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4 <br /> <br />program described herein that is produced and printed by the contractor and approved by Lino <br />Lakes, which approval shall not be unreasonably withheld (the “Program Brochure”). <br />13. Contractor’s Fee. After the Initial Term, beginning October 1, 2018, Contractor <br />shall pay to Lino Lakes a contract fee of One Cent ($0.01) per pound of gross receipts of Soft <br />Recyclables in Lino Lakes’s portion of the Service Area. Payments shall be made to Lino Lakes <br />not more than thirty (30) days following the close of each calendar month during the term of this <br />Agreement. Weight shall be collected and documented upon completion of each collection day. <br /> <br /> 14. Publication Information and Education Program. Lino Lakes shall provide public <br />information in the normal course to inform Service Recipients of this recycling program. The <br />content and timing of Lino Lakes public information shall be coordinated with and approved by <br />Contractor. Contractor may prepare and distribute its own promotional materials subject to Lino <br />Lakes approval, which approval shall not be unreasonably withheld. Contractor shall participate <br />in Lino Lakes directed promotion and education efforts as outlined below: <br />a. During the course of the routine recycling pick up, provide and distribute notices <br />regarding rejected materials and proper set out procedures. <br />b. Training of employees to deal courteously with customers on the telephone and <br />on-route to promote the collection service and explain proper material preparation. <br />c. Coordinate with Lino Lakes for distribution of written promotional and <br />instructional materials directly to Service Recipients. <br />d. Be available a minimum of two times per year to participate in promoting the <br />collection service at an area fair, neighborhood association program, school, or <br />community event. <br />e. Provide advice to Lino Lakes on promotion and education material content and <br />presentation. <br />15. Telephone and Customer Service. Contractor shall maintain and staff a local toll- <br />free telephone number where complaints of Service Recipients shall be received, recorded and <br />handled by Contractor, between the hours of 9:00 AM and 4:30 PM Monday through Friday, <br />excluding Holidays. Typically, all "call backs" shall be attempted a minimum of one time prior <br />to 6:00 p.m. on the day of the call. If the caller is not contacted on the first attempt, Contractor <br />shall make subsequent attempts on the next working day after the original call. Contractor shall <br />make a minimum of three (3) attempts within twenty-four (24) hours of the receipt of the call. <br />All attempts to contact the caller shall be recorded on a log kept by Contractor. <br />16. Marketing and Disposition of Recyclable Material. Contractor shall be solely <br />responsible for the marketing and sale of collected Soft Recyclables, and shall be solely <br />responsible for the storage and disposition of the Soft Recyclables in the event it is unable to sell <br />the Soft Recyclables in a timely manner. If Excluded Items or materials banned from disposal in <br />municipal solid waste by the State of Minnesota are collected, knowingly or unknowingly, the <br />Contractor shall be solely responsible for recycling or disposal of items as required by the State <br />of Minnesota.