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City of Lino Lakes ADA Transition Plan Page 2 <br />• May not refuse to allow a person with a disability to participate in a service, program <br />or activity simply because the person has a disability (28 C.F.R. Sec. 35.130 (a). <br />• Must make reasonable modifications in policies, practices and procedures that deny <br />equal access to individuals with disabilities unless a fundamental alteration in the <br />program would result (28 C.F.R. Sec. 35.130(b) (7). <br />• May not provide services or benefits to individuals with disabilities through programs <br />that are separate or different unless the separate or different measures are <br />necessary to ensure that benefits and services are equally effective (28 C.F.R. Sec. <br />35.130(b)(iv) & (d). <br />• Must take appropriate steps to ensure that communications with applicants, <br />participants and members of the public with disabilities are as effective as <br />communications with others (29 C.F.R. Sec. 35.160(a). <br />• Must designate at least one responsible employee to coordinate ADA compliance [28 <br />CFR Sec. 35.107(a)]. This person is often referred to as the "ADA Coordinator." The <br />public entity must provide the ADA coordinator's name, office address, and <br />telephone number to all interested individuals [28 CFR Sec. 35.107(a)]. <br />• Must provide notice of ADA requirements. All public entities, regardless of size, must <br />provide information about the rights and protections of Title II to applicants, <br />participants, beneficiaries, employees, and other interested persons [28 CFR Sec. <br />35,106]. The notice must include the identification of the employee serving as the <br />ADA coordinator and must provide this information on an ongoing basis [28 CFR <br />Sec. 104.8(a)]. <br />• Must establish a grievance procedure. Public entities must adopt and publish <br />grievance procedures providing for prompt and equitable resolution of complaints [28 <br />CFR Sec. 35.107(b)]. This requirement provides for a timely resolution of all <br />problems or conflicts related to ADA compliance before they escalate to litigation <br />and/or the federal complaint process. <br />This document has been created to specifically cover accessibility within the public <br />rights of way and does not include information on the City of Lino Lakes’ programs, <br />practices, or building facilities not related to public rights of way.