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WS –Item#2 <br />WORK SESSION STAFF REPORT <br />Work Session Item No.2 <br />Date: <br />October 7, 2013 <br />To: <br />City Council <br />From: <br />Jeff Karlson <br />Re: <br />Review of Metro I-Net’s IT Services <br />Background <br />The City of Roseville (Metro I-Net) provides information technology services to 25 <br />government agencies through a joint powers agreement, including Lino Lakes. <br />Roseville’s IT staff manages and maintains the network and computer systems for these <br />agencies, which include the following services: <br />User access to active directory services, including MS Exchange messaging <br />software; <br />Manage network communications infrastructure at city facilities; <br />Ongoing network maintenance, security, and upgrades; <br />Monitoring and evaluation of network infrastructure; <br />Desktop technical support for issues not resolvable in-house; <br />Hardware and software purchasing evaluation and testing; <br />Access to the Internet. <br />To realize efficiencies in network and domain management, the individual networks of <br />each agency have been consolidated into a single domain effectively creating a collective <br />network where all agencies share the total operation of the network. <br />From time to time, questions arise regarding the value the City is getting through the <br />shared services agreement with Roseville. Therefore, staff invited Terre Heiser, <br />Roseville’s IT Manager, to review the services Metro I-Net provides for Lino Lakes. <br /> <br />