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backs and continued to have bills arrive. Attached is the copy of the email from Joshua's on May 1 st asking for payment so if the account was closed on April 21 st, why are billing requests continuing? Additionally, I am also including a screen shot of the account details which show my email and phone number are both accurate and up to date in Joshua's system. If repeated attempts to contact me have been made, then Im at a loss as to why no voicemail was ever left. Bottom line... I need some evidence of account closure to be confident that at some point I wont be dealing with derogatory reports to my credit. Regards, ***** ****** Response 05/04/2021 Attached are screenshots from our customer service system showing the account is frozen, the balance is $0, and a few shots of outbound call attempts from our phone system. Please let me know if this suffices and if there is anything else we can provide to you that would put you at ease that your account with us has been 05/04/2021 [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ****** omplainTy Ct pe: Problems with Product/Service Status: Answered 04/29/2021 I had a year contract of termite treatment with Josuha's pest control. I paid $160 for installment the bait and I was heard they would come and cheek every 3-6months but nobody visited the site for a year. I did not want to renew my contract due to the quality of service and the teller said they will take termite treatment bait out from my house. I already paid for that a year ago. I want them to refund $160 if they take termite treatment bait out or leave the termite treatment bait. Response 04/29/2021 It is standard and effective to check Sentricon bait stations annually, it is a best practice to disturb the stations minimally so that the pests are not deterred from feeding. We reviewed this with the customer at the time he agreed to the service and are attaching a copy of his signed service agreement. The disputed $160 charge from July 2020 was not actually for the customer's termite service, he had another subscription for general pests, we are attaching a copy of this service agreement also.