2021-095 Council Resolution - Laserfiche WebLink

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Customer Response 04/29/2021 I added the wrong receipt. That was mosquito control and I cancelled right after a month later because the service was not effective. Termite control was $300 and I paid in full last year for 2 year contract. You guys pulled out termite stations I installed before you guys started. You need to put it back. I paid it. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: ******** I am rejecting this response because: Regards, ******* **** Response OS/04/2021 We request that the customer gives our office and call and requests to speak to our manager, **** to clear up any confusion. The termite stations are owned by ******* ***********. They were pulled from the ground due to non-payment . The service for the stations is ongoing and servicing the stations is what we charge for - we do not own the stations and cannot Give them to the customer. Customer Respoi 05/04/2021 [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] I am rejecting this response because: Regards, ******* **** $300 was paid in full last year for 2year and I did not want to extend. You guys need to leave until the contract ends or refund the rest of the period. You guys pulled some of stations I installed prior you.