Laserfiche WebLink
Page 66 of 73 <br /> <br />o Aquatic Certified Pool Operator: Hired 1 month in advance of opening <br />o Full-time custodial and maintenance staff <br /> Annual budget set aside for long term Capital Maintenance and Replacement Fund <br /> <br />Instructors and Support Staff <br />Keys to Success <br /> Instructors, teachers, front desk/reception staff, building supervisors and other key staff that <br />interface with the public should be well trained and compensated. <br /> Important to have training and retention programs to attract and keep well trained fitness, <br />recreation, learn to swim, aquatic fitness, and other instructors <br />o Don’t necessarily expect to pay minimum wage!!! <br />o Collaborate with School District to create programs that attract students or program <br />graduates to become instructors and other staff <br /> Understanding of their importance to the overall success of the facility <br />o Understanding and adopting the basics of customer service and communication <br />o In most cases, these individuals are the most important “face” of the facility that will <br />interface and engage with the Lino Lakes Rec and Community users and customers <br /> <br />Risks for Failure <br /> Lack of potential staff pool to draw from <br /> High turn-over rate/lack of retention <br /> Inadequate training in their specific jobs and in overall facility procedures and customer <br />service <br />o It is very important that all staff understand overall facility goals and operations, not <br />just their specific area <br /> Lack of understanding of their impact on the success of the overall facility <br /> <br />Rec and Community Center Plan <br /> Budget includes very competitive hourly wages for all part-time positions, especially the key <br />public facing positions such as fitness, instructors, lifeguards, and front desk staff. <br />o Provides flexibility in wages to attract staff for difficult day hours, aid recruitment, <br />and reward retention <br /> Staff development and training funding included in budget <br /> Potential to provide training and certification classes and programs in conjunction with local <br />school curricula <br /> <br />Overall Management Elements <br />Keys to Success <br /> Professional outfitting and branding of all staff (in and out of the activity areas) <br /> Clearly defined goals and objectives <br />o Program participation <br />o Use <br />o Revenue <br />o Expenses <br />o Accountability <br /> Clearly developed safety, emergency, operational, and maintenance procedures and manuals