03-23-2020 Council Packet - Laserfiche WebLink

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3 Pandemic Plan Phases Phase One: Preparation This phase involves putting in place all the policies and procedures, equipment, supplies, technology, and training needed during the pandemic to maintain the highest levels of customer service to residents. During this preparation phase, the City will: 1. Identify critical services that must continue during a pandemic and those that could be temporarily suspended. For example, the Public Safety Department will continue to respond to 9-1-1 calls, but may choose to temporarily discontinue crime prevention events like Night to Unite or suspend the issuance of gun permits. 2. Determine staffing needs for critical services, including support staff. 3. Determine which job duties associated with critical functions could be performed remotely from home or must be conducted at city sites. 4. Identify technology issues associated with remote work and a plan for ensuring technology support is channeled to the most critical functions. 5. Determine lines of authority (at least three staff deep) for each department director and supervisory position. 6. Assess employees’ home computer and internet access for employees assigned to critical functions. 7. Determine backup plans for critical functions, which may include: • Cross-training staff; • Contacting retirees or former employees to have on standby; • Contracting with outside agencies. 8. Purchase preventive supplies such as gloves, masks, disinfectant wipes, and hand sanitizer and make them readily available at various city locations. 9. Determine policy changes that may be needed (e.g. clarifying supervisory authority to send ill employees home, no handshaking, social distancing, employee travel ban). 10. Identify building security issues if city buildings are not staffed. 11. Identify key staff who have authority to: