Laserfiche WebLink
<br />TIME KEEPING AND HR ACCESS <br />MBM’s mobile technology enables us to communicate with and coordinate our <br />employees. Through this technology, we can monitor employee departures and arrivals <br />in real time; manage employee schedules; fill open positions; ensure accurate payroll <br />information; and contact employees. By using technology to simplify our HR efforts, our <br />cleaning teams are able to spend more time serving in the facility and less time on <br />administrative tasks, which increases our efficiency and accountability. <br />WORK ORDERS AND PROJECT CALENDARS <br />Our project management system tracks all service activities and customer requests. Once <br />a work order is entered in the system, an automatic notification is sent to the <br />corresponding manager. The work order is tracked through the system to completion and <br />monitored to ensure timely responses. Periodic tasks are also entered into this system, <br />as well as being noted on a comprehensive service calendar. These calendars <br />incorporate all the different service tasks to be done at a facility and divide periodic tasks <br />into reasonable and equal weekly workloads. These calendars are then used to generate <br />detailed weekly assignments for cleaning teams. <br />INSPECTIONS AND REPORTING <br />We perform regular inspections and periodic audits to review all aspects of MBM’s <br />contract performance. During an inspection, we review service performance; compliance <br />with laws, certifications, and training; and responses to customer needs and customer <br />satisfaction. MBM can provide different levels of inspection, ranging from informal daily <br />inspections to quarterly formal inspections. Performing inspections on a regular basis <br />enables us to immediately identify if there are any areas where we could improve our <br />services and then make the changes necessary to do so. In addition to reviewing each <br />aspect of our scope of service during inspections, we also review KPIs and Gap Analysis <br />to ensure we are providing our clients with tailored, quality services. <br /> <br />Page 10 of 30