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<br />QUALITY ASSURANCE <br />Quality assurance is the foundation of the success MBM. All our efforts are directed by <br />our commitment to provide consistent, reliable, and customer-focused services. Through <br />our quality assurance program, we are constantly exploring ways to improve the condition <br />and value of each client facility. Our multidimensional approach ensures the best possible <br />performance and significantly reduces the influence of human error in the field. Our quality <br />assurance program is designed to ensure client satisfaction, guarantee quality <br />performance, and confirm compliance. <br />Q uality Control Program <br />MBM’s QC program covers three key aspects of service: proactive quality assurance, <br />cutting-edge technology, and industry-leading labor management. Our QC program <br />covers nine key points: <br /> <br />Page 9 of 30