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<br /> 8 <br />Hosting and Technical Support Services (Specifications on final two pages) <br />Hosting <br /> <br />All GovOffice customers are provided secure, Tier Three Cloud hosting provided by Atomic Data, which ensures the <br />highest levels of security and firewall technology, powerful and reliable servers and systems, and robust <br />bandwidth. Specifically designed to provide state-of-the-art hosting for mission-critical websites and enterprise <br />applications. <br /> <br />Atomic Data is staffed 24/7 with highly trained technical engineers. In addition, Atomic adheres to a strict escalation <br />procedure to help ensure that GovOffice's applications are available to our customers at all times. It is noteworthy that <br />Atomic Data was constructed to withstand natural disasters, such as earthquakes, tornadoes, and floods. This has <br />brought the utmost value especially to our clients in regions of the country that experience severe weather capable of <br />knocking out telecommunications and utilities. <br />In January 2018 GovOffice implemented a major security and infrastructure upgrade to provide system-wide protection <br />to address a growing threat to government websites called Distributed Denial-of-Service (DDoS) attacks. DDoS attacks <br />are an attempt to flood a website with so much traffic that it impairs or shuts it down completely. <br />There are federal criminal penalties for such attacks, yet attacks are increasing. In October 2016, a national outage <br />caused by a DDoS attack shut down major websites such as Twitter, PayPal, Spotify, Airbnb, Netflix and others. Federal, <br />state and local government sites have become prominent targets for both domestic and foreign hackers. While the cost <br />of implementing this security service is substantial, it will be delivered to you by GovOffice by way of an enterprise-wide <br />protection plan from which all clients will benefit. <br /> <br />Atomic Data is located less than 15 minutes from GovOffice’s corporate office in Minneapolis, Minnesota. <br /> <br />Training & Technical Support <br /> <br />Our Training & Technical Support Team is available Monday through Friday, excluding national holidays, from 8:00 AM <br />to 5:00 PM Central Standard Time. It provides assistance to clients via toll-free phone and e-mail in the areas of initial <br />online training of the GovOffice toolset, additional training, technical support of websites, and more. <br />Online training sessions typically take 90 minutes to complete. If your staff has a basic understanding of Microsoft <br />Word, everyone will easily pick up our Content Management System. Support will schedule a training session that fits <br />your group’s schedule, and sessions are conducted via Webinar. No expensive on-site meetings is necessary, and there <br />is no charge for future training sessions with new or existing staff. <br />GovOffice Support Delivers: <br /> Online Training Sessions <br /> Toll-Free Phone Support <br /> Quick Tips <br /> Video tutorials <br /> Support documents <br /> Online Chat <br />