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<br />5 <br />Components of Success <br /> <br />A SUBSIDIARY OF BAKER TILLY US, LLP <br /> <br /> <br />EDUCATION <br />Civic’s Educational Services include individualized, hands-on instruction at our <br />Madison, Wisconsin training facility. Our thorough, patient instructors guide <br />you through all the software features necessary for effective use. At completion, <br />you will immediately be able to begin using the software. <br /> <br />Classroom Training <br />Civic’s four high-tech training classrooms in Madison, Wisconsin allow an <br />excellent learning experience. Hands-on instruction along with in-depth training <br />ensures maximum product comprehension. Product overviews and fun <br />classroom games ensure that key objectives are learned. <br /> <br />Professional, Experienced Trainers <br />Our trainers have extensive software and industry knowledge and will help you <br />apply it to your community. Our senior trainers have over twenty years of <br />municipal software training experience. Their knowledge of municipal issues <br />provides a strong foundation to help you with budgeting, utility billing and other <br />community operations. <br /> <br />Structured, Yet Individual, Training <br />Our structured training curriculum clearly outlines course objectives and goals <br />to help you maximize your learning experience. Your trainer will guide you <br />through this well-planned process. Group sessions and one-on-one instruction <br />aid in the learning experience. <br /> <br />Customized Learning Using Your Own Data <br />Custom reports and screens can be designed using your data. You will be able <br />to immediately begin using the software at training completion. <br /> <br />Post Training Assistance <br />During the first 90 days following training, you are welcome to contact your <br />classroom trainer for software support. This helps create a smooth transition, <br />since your trainer will be aware of any unique issues discussed during training. <br />After 90 days, our experienced customer support representatives will be able to <br />effectively handle any support issues. <br /> <br />31