09/27/2010 Council Packet - Laserfiche WebLink

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• • • WS — Item 2 WORK SESSION STAFF REPORT Work Session Item 2 Date: September 27, 2010 To: City Council From: Jeff Karlson Re: Organizational Review Background During the last work session, it was suggested that Council Members submit any thoughts or ideas they had regarding an organizational review, and to continue the discussion at tonight's meeting. Council Member O'Donnell emailed me several ideas he would like to see considered as part of the City's organizational assessment, which are attached to this memo. Mr. O'Donnell identified some useful methods the City can use to assess the organization. As I stated at the September 7 work session, I believe staff can perform an organizational assessment without having to hire an outside consultant. I would begin with a suburban city staff benchmarking study. I conducted a similar staff analysis in my previous position, which provided a snapshot of where our organization stood in comparison with other cities of similar size and characteristics. Reviewing our organizational structure is also a critical component as we move forward. This would include reviewing job descriptions and examining the City's internal processes. Throughout any internal analysis, we would need to take a broader look at what public services should be provided and what those services should look like. This means considering how we might redesign the delivery of services by reallocating staff resources to higher priority areas, cross - training staff to perform diverse functions, sharing resources with other cities, and utilizing technology more effectively. As Mr. O'Donnell aptly put it, "Do we have the right mix of people to get the job done ?" Requested Council Direction Staff is seeking further direction as the Council discusses its options.