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emphasized. SEH has prepared a Storm Water Utility information sheet (1 page, 2 sided) that can be used to help educate the public. Unless overwhelming community acceptance of such a program exists, ample time should be set aside for the public information program. 6.1.1.2 Special Mailings Most communities have developed special promotional mailings to introduce the utility concept to the community. These procedures vary from simple to elaborately printed documents. Typically, the mailings outline the need for the program and typical charges by property classifications. In some cases, these promotional materials have also been used to announce upcoming informational meetings. 6.1.1.3 Informational Meetings Community leaders can interface with the general public at informational meetings designed to explain the reason behind the utility and how the utility will impact individual properties (Jouseau, 1983). An example format would involve a late afternoon/early evening open house followed by a formal presentation. 6.1.1.4 Public Hearing A public hearing is held for final consideration of the utility. The hearing represents a formal opportunity for citizen input prior to Council action adopting the utility ordinance. 6.1.1.5 Common Questions and Answers Appendix B of the report illustrates typical questions (and corresponding responses) that arise during consideration of the utility. 6.2 Ordinance Development 6.2.1 Model Ordinance This model ordinance is intended to outline the key elements to be included in official controls to support the utility. The legal basis for the utility should be an ordinance and corresponding Lino Lakes policy. The ordinance establishes the storm water utility, and outlines the following: • Calculation of utility fees; • Credit system; • Exemptions; • Payment of fee; • City policy; and • Supporting computations. A model ordinance is provided on the following two pages. The model ordinance differs from some of the more common ordinances in that it establishes a mathematical basis behind the fee system, supported by standard engineering principles and practices. A drafted Lino Lakes Policy Feasibility Study A- LINOL0602.00 City of Lino Lakes, Minnesota Page 26