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26 <br />Payments pursuant to this subsection shall be paid to the Commission on the same schedule <br />and including the same payment worksheets as the Franchise Fee payments set forth in <br />Section 16.1(a-c) of this Franchise. <br /> <br />(b) The PEG Fee may be used by City and Commission to fund PEG expenditures in <br />accordance with Applicable Law. Grantee agrees not to contest the internal accounting <br />treatment (whether operating or capital support) of the Commission’s use of PEG funding <br />for the purchase of cable modem services (as described in Section 7.9(c) or dark fiber <br />institutional network services (as described in Exhibit B) from Grantee on the basis that <br />this reflects a compromise of the Commission’s claim that it could request permanent <br />facilities that would qualify as capital if not for these alternative solutions. <br /> <br />(c) The PEG Fee is not part of the Franchise Fee and instead falls within one or more <br />of the exceptions in 47 U.S.C. § 542, unless the PEG Fee is used by City or Commission <br />in violation of Applicable Law. The PEG Fee may be categorized, itemized, and passed <br />through to Subscribers as permissible, in accordance with 47 U.S.C. § 542 or other <br />Applicable Laws. <br /> <br />(d) After December 31, 2021, Grantee is no longer responsible for lease payments for <br />the Commission’s PEG facilities (including studio, administrative, and business office <br />space), and the Commission shall assume sole responsibility for the lease of its PEG <br />facilities (including studio, administrative, and business office space). <br /> <br />7.14 PEG Technical Quality and Support. <br /> <br />(a) Grantee shall not be required to carry a PEG Channel in a higher quality format <br />than that of the Channel signal delivered to Grantee, but Grantee shall not implement a <br />change in the method of delivery of PEG Channels that results in a material degradation <br />of signal quality or impairment of viewer reception of PEG Channels, provided that this <br />requirement shall not prohibit Grantee from implementing new technologies also utilized <br />for commercial Channels carried on its Cable System. Grantee shall meet FCC signal <br />quality standards when offering PEG Channels on its Cable System and shall continue to <br />comply with closed captioning pass-through requirements. There shall be no significant <br />deterioration in a PEG Channel signal from the point of origination upstream to the point <br />of reception (hub or headend) or downstream to the Subscriber on the Cable System. <br /> <br />(b) Grantee shall provide a local (Twin Cities) response phone number, cell number, <br />and e-mail address for local (Twin Cities) technical support staff who are trained to <br />effectively respond to and resolve PEG related issues. For urgent issues (such as signal <br />problems during live programs) the Grantee will respond as soon as possible. For non- <br />urgent tech support requests the Grantee will respond within three (3) hours or forty-eight <br />(48) hours, depending upon the response time needed. Commission technical staff will <br />determine what requests are urgent or non-urgent. The Commission agrees to use best <br />efforts to verify that the issue is not on the Commission’s side of the demarcation point <br />before a call is made to Grantee.