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Public Works Audit Scope of Work and Outcomes: <br />• Organizational analysis <br />o Organizational structure <br />o Reporting relationships <br />o Working relationships <br />o Management/supervisory spans of control <br />o Communications both internal and external <br />o Decision making <br />o Principal business processes and practices <br />o Operating policies and procedures <br />o Available resources <br />• Workload and staffing: <br />o Staffing levels <br />o Service level standards <br />o General workload and workload trends <br />o Position descriptions <br />o Resource and staff utilization <br />o Talent management <br />o Succession planning <br />o Formalized back up and cross <br />o Specialization of staff (departments) vs. general knowledge <br />o Staffing plan for growth and increase in service demands <br />o Contracting vs. in house <br />• Best practices, efficient operations <br />o Industry best practices standards <br />o Benchmark against comparable agencies <br />o Comparison of operations, staffing levels, services and use of technology to industry best practices and <br />comparable agencies <br />• Strategic alignment opportunities: can we consolidate services, can we become more efficient <br />o Efficiencies that can be achieved through the strategic alignment of functions and/or through <br />consolidation of services, processes, job duties, the elimination of redundancies, etc. <br />o New or re-aligned positions <br />o Opportunities for cooperation, standardization, centralization within between public works and other City <br />departments <br />• Management practices and business processes: <br />o Strategic and operational planning <br />o Administrative policies <br />o Benchmarks and performance measures <br />o Application of technology in operations and customer service <br />o Adoption of best practices <br />o Process improvement opportunities <br />• Gap analysis: <br />o Identify opportunities for operational improvements and/or business process redesign to move from the <br />current state to the desired future state <br />Deliverables: <br />• Implementation action plans for both short-term and long-range components and identify responsible parties <br />who can be tasked with integrating recommended changes <br />• Estimated savings or costs of implementation for each recommendation <br />• Pros and cons of alternatives <br />• Recommended implementation timetable <br />• Benchmark comparisons of operations and best management practices