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<br /> <br />PPC is a registered trademark of Insurance Services Office, Inc. <br /> Page 8 <br />Emergency Communications <br />Ten percent of a community's overall score is based on how well the communications center <br />receives and dispatches fire alarms. Our field representative evaluated: <br />• Communications facilities provided for the general public to report structure fires <br /> <br />• Enhanced 9-1-1 Telephone Service including wireless <br /> <br />• Computer-aided dispatch (CAD) facilities <br /> <br />• Alarm receipt and processing at the communication center <br /> <br />• Training and certification of telecommunicators <br /> <br />• Facilities used to dispatch fire department companies to reported structure fires <br /> <br /> <br /> <br />Earned <br />Credit <br />Credit <br />Available <br />414. Credit Emergency Reporting 3.00 3 <br />422. Credit for Telecommunicators 4.00 4 <br />432. Credit for Dispatch Circuits 2.85 3 <br />Item 440. Credit for Emergency Communications: 9.85 10 <br /> <br /> <br />Item 414 - Credit for Emergency Reporting (3 points) <br />The first item reviewed is Item 414 "Credit for Emergency Reporting (CER)". This item reviews <br />the emergency communication center facilities provided for the public to report fires including <br />911 systems (Basic or Enhanced), Wireless Phase I and Phase II, Voice over Internet Protocol, <br />Computer Aided Dispatch and Geographic Information Systems for automatic vehicle location. <br />ISO uses National Fire Protection Association (NFPA) 1221, Standard for the Installation, <br />Maintenance and Use of Emergency Services Communications Systems as the reference for <br />this section. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />