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<br /> <br />PPC is a registered trademark of Insurance Services Office, Inc. <br /> Page 9 <br /> <br />Item 410. Emergency Reporting (CER) <br />Earned <br />Credit <br />Credit <br />Available <br /> A./B. Basic 9-1-1, Enhanced 9-1-1 or No 9-1-1 20.00 20 <br /> For maximum credit, there should be an Enhanced 9-1-1 <br />system, Basic 9-1-1 and No 9-1-1 will receive partial <br />credit. <br /> <br /> 1. E9-1-1 Wireless 25.00 25 <br /> Wireless Phase I using Static ALI (automatic location <br />identification) Functionality (10 points); Wireless Phase II <br />using Dynamic ALI Functionality (15 points); Both <br />available will be 25 points <br /> <br /> 2. E9-1-1 Voice over Internet Protocol (VoIP) 25.00 25 <br /> Static VoIP using Static ALI Functionality (10 points); <br />Nomadic VoIP using Dynamic ALI Functionality (15 <br />points); Both available will be 25 points <br /> <br /> 3. Computer Aided Dispatch 15.00 15 <br /> Basic CAD (5 points); CAD with Management Information <br />System (5 points); CAD with Interoperability (5 points) <br /> <br /> 4. Geographic Information System (GIS/AVL) <br />The PSAP uses a fully integrated CAD/GIS <br />management system with automatic vehicle location <br />(AVL) integrated with a CAD system providing dispatch <br />assignments. <br /> <br />The individual fire departments being dispatched do <br />not need GIS/AVL capability to obtain this credit. <br />15.00 15 <br /> Review of Emergency Reporting total: 100.00 100 <br /> <br /> <br />Item 422- Credit for Telecommunicators (4 points) <br />The second item reviewed is Item 422 “Credit for Telecommunicators (TC)”. This item reviews <br />the number of Telecommunicators on duty at the center to handle fire calls and other <br />emergencies. All emergency calls including those calls that do not require fire department <br />action are reviewed to determine the proper staffing to answer emergency calls and dispatch <br />the appropriate emergency response. The 2013 Edition of NFPA 1221, Standard for the <br />Installation, Maintenance and Use of Emergency Services Communications Systems, <br />recommends that ninety-five percent of emergency calls shall be answered within 15 seconds <br />and ninety-nine percent of emergency calls shall be answered within 40 seconds. In addition, <br />NFPA recommends that eighty percent of emergency alarm processing shall be completed <br />within 60 seconds and ninety-five percent of alarm processing shall be completed within 106 <br />seconds of answering the call.