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<br /> <br />PPC is a registered trademark of Insurance Services Office, Inc. <br /> Page 10 <br />To receive full credit for operators on duty, ISO must review documentation to show that the <br />communication center meets NFPA 1221 call answering and dispatch time performance <br />measurement standards. This documentation may be in the form of performance statistics or <br />other performance measurements compiled by the 9-1-1 software or other software programs <br />that are currently in use such as Computer Aided Dispatch (CAD) or Management Information <br />System (MIS). <br /> <br /> <br />Item 420. Telecommunicators (CTC) <br />Earned <br />Credit <br />Credit <br />Available <br /> A1. Alarm Receipt (AR) 20.00 20 <br /> Receipt of alarms shall meet the requirements in <br />accordance with the criteria of NFPA 1221 <br /> <br /> A2. Alarm Processing (AP) 20.00 20 <br /> Processing of alarms shall meet the requirements in <br />accordance with the criteria of NFPA 1221 <br /> B. Emergency Dispatch Protocols (EDP) 20.00 20 <br /> Telecommunicators have emergency dispatch <br />protocols (EDP) containing questions and a decision- <br />support process to facilitate correct call categorization <br />and prioritization. <br /> <br /> C. Telecommunicator Training and Certification (TTC) 20.00 20 <br /> Telecommunicators meet the qualification <br />requirements referenced in NFPA 1061, Standard for <br />Professional Qualifications for Public Safety <br />Telecommunicator, and/or the Association of Public- <br />Safety Communications Officials - International <br />(APCO) Project 33. Telecommunicators are certified in <br />the knowledge, skills, and abilities corresponding to <br />their job functions. <br /> <br /> D. Telecommunicator Continuing Education and <br />Quality Assurance (TQA) <br />Telecommunicators participate in continuing education <br />and/or in-service training and quality-assurance <br />programs as appropriate for their positions <br />20.00 20 <br /> Review of Telecommunicators total: 100.00 100 <br /> <br /> <br /> <br /> <br /> <br />