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1. System Upgrade <br />2. Interconnection <br />3. High -Speed Services <br />4. Construction Timetable <br />5. Interruption of Service <br />6. Technical Standards <br />7. Special Testing / <br />8. Drop Testing and Replacement <br />9. FCC Reports I <br />10. Nonvoice, Return Capability," <br />11. Lockout Device - <br />SECTION 5. <br />SERVICE PROVISIONS <br />1. Video Programming <br />2. Regulation of Service Rates.-' <br />3. Non -Standard Installations. <br />4. Sales Procedures / <br />5. Subscriber Inquiry and Complaint Procedures -� <br />6. Subscriber Contracts <br />7. Refund Policy ./ <br />8. Late Fees <br />SECTION 6. <br />ACCESS CHANNEL(S) PROVISIONS/ <br />1. Public, Educational and Government Access <br />2. Charges for Use.,, <br />3. Access Rules <br />4. Access Support / <br />5. Studio Locations / <br />6. Regional Channel to <br />7. State and Federal Law Compliance ✓/ <br />8. Government Access Capital Grant. <br />SECTION 7. <br />INSTITUTIONAL NETWORK (I -NET) PROVISIONS AND RELATED COMMITMENTS <br />1. Institutional Network Capacity ✓ <br />2. I -Net Connection Requirements V <br />3. Fiber to the Institution Requirements 1/ <br />4. Fiber Activation Requirements V <br />5. I -Net Service Charge <br />6. Grantee's Use of I -Net Capacity ✓ <br />7. I -Net Interface Equipment and Other Capital Commitments <br />8. I -Net Performance Standards ✓ <br />9. Subscriber Network Drops to Designated Buildings <br />SECTION 8. •,/ <br />OPERATION AND ADMINISTRATION PROVISIONS <br />1. Administration of Franchise ./ <br />2. Delegated Authority. a <br />is <br />