FINAL ORDINANCE NO. 81-24 - Laserfiche WebLink

Home Browse Search

any other public work. All such work shall be done, insofar as practicable, in such manner as not to obstruct, injure or prevent the free use and operation of the poles, wires, conduits, conductors, pipes or appurtenances of Company. if any such property of Company herein shall interfere with the construction or repair of any Street or improvement, thirty (30) days' notice shall be given to Company by Grantor and all such poles, wires, conduits or other appliances and facilities shall be removed or replaced by Company in such manner as shall be directed by the Grantor so that the same shall not interfere with the said public work of City, and such removal or replacement shall be at the expense of Company herein. ARTICLE 7. OPERATION AND MAINTENANCE 7.01 Annual Reports. Grantor shall have the authority to collect a use fee and to audit Company's accounting and financial records upon reasonable notice as set forth in the Franchise Agreement. Company shall file with Grantor annually reports of gross revenues and other information as set forth in the Franchise Agreement. 7.02 Maintenance and Complaints. A toll -free or collect telephone number for the reception of complaints shall be provided to Subscribers and Company shall maintain a repair service capable of responding to Subscriber complaints or requests for service within 24 hours after receipt of the complaint or request. Company shall investigate and resolve all complaints regarding quality of service, equipment malfunction, billing disputes and other matters pursuant to the procedure set forth in the Franchise Agreement. Company will bear the costs included in making such repairs, adjustments or installations unless Company deems such repairs necessary due to neglect or abuse of Subscriber. All costs for repairs necessary due to neglect or abuse of Subscriber shall be borne by the Subscriber. 13