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3.5 Materials Ownership — All materials placed for collection shall be owned by and the responsibility of the occupants of residential properties until the Contractor handles them. Upon collection of the containers and recyclable materials by the Contractor, the recyclable materials become the property and responsibility of the Contractor. 3.6 Containers Handling — Handling of containers should be managed by picking them up, emptyinit their contents into the collection vehicles, and taking responsible care to place them back in the original location. 3.7 Procedure for Unacceptable Recyclables - If the.Contractor determines that a resident has set out unacceptable recyclables, the driver shall use the following procedures: 1 Curbside: Contractor shall leave the unacceptable recyclables and leave' an 94 education tag" indicating acceptable materials and the proper method of preparation. If the unacceptable recyclables have been tipped into the collection truck, the driver shall record the address of the stop. The Contractor shall send a letter to the resident noting the unacceptable recyclables and providing information on what are accepted recyclables. The address shall be recorded on a form acceptable to the City. Contractor shall report the addresses which set out unacceptable materials and have been sent letters to the City. Recycling Coordinator at the end of each month. 2. Multiple -Unit Dwellings: Contaminated carts or dumpsters of material will not be collected. It will be the responsibility of the Contractor to encourage cooperation from the building owner/manager in removal of trash and separation of acceptable materials so that the carts can be serviced. The Contractor shall notify the property manager of problems and make attempts to address the issues. Should the property manager or tenants be unresponsive or refuse to cooperate, the Contractor will be responsible for notifying the City so that the City can take any necessary steps* to enforce compliance. 3.8 Missed Collecitions — The Contractor shall have a duty to pick up missed collections. FTYlissed collections called in before 12 pm on the collection day will be collected that day. Calls after 12 pm will be collected before 4 pm.on the following day. Missed collections called in before 11 am on the day after collections will be collection that day before 4 pm. Calls received after 11 am will be collecte••-•-4• on the following business day. The same policy will apply for missed collections called in two days or more after collection. Calls for missed service are either customer calls made directly to the Contractor or customer calls relayed to the Contractor by the City. PAGE 4 OF 13