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4.11 The Contractor shall submitto the City by June 1, 2015 a plan for howthe Cibj maybe able to add SSO to its residential curbside collection program. This plan shall have specifics* on added costs and collection methods/operations. The City shall tiate have sole discretion to accept the SSO plan, negotiations with the Contract to modify the plan, or reject the plan. 4.12 As a specific focus of the annual report and annual work plan, the Contractor shall itemize multi -unit housing recycling program perfon-nance and opportunities for improvement. The Contractor shall develop each specific a multi -unit recycling program improvement strtegies for upcoming year. 5 CONTRACTOWS OPERATIONS 5.1 The Contractor shall establish and maintain an operating facility with an office and continuous supervision for accepting complaints and customer calls. The office shall be in service with continuous supervision from the hours of 8 am until 5 pm on all days of collection as specified in this Agreement. Address and telephone number of such office and any changes therein shall be given to the City in writing. 1 . Personnel — The Contractor shall maintain sufficient personnel and equipment to fulfill the requirements and specifications of this Agreement. y the City of any change in Supervisory, 2. Management — The Contractor shall notif Operations, or daily Managers associated with this collection process. New personnel must be introduced to the City contract representative. 3. Access to Records — The Contractor shall provide access to the City or any of its duly authorized representatives to review any books, documents, papers, and records of the Contractor related to performance of this Agreement for the purpose of duties or other examination verng compliance with its terms. 5.2 Contractor's Equipment 1. Contractor's vehicles shall be marked with the name of the Contractor and phon number and be equipped with a (1) two-way radio, (2) first aid kit, (3) approved 2A1 OBC dry chemical fire extinguisher, (4) warning flashers, (5) warning alarms to indicate movement in reverse, (6) sign in rear of vehicle stating "this vehicle makes frequent stops," (7) and a broom and shovel for cleaning up spills. I 5.3 Compensation —The City will compensate the Contractor for the colle ion of recyclable materials cti from residential units. During the term of the contract, City will pay to the Contractor, on a monthly basis, $2.52 per household. Thepricing for collection will remain at its current level of $2.52 per household per month while the City is using the blue bins for collection. The per household collection fee will change to $2.08 per household per month when the City transitions to carts (anticipated for the spring of 2015). In the remaining years of the contract (2016, 2017, and 2018), theper household cost will increase each year based on the CPI (Consumer Price Index) for all goods and services published by__�qn the UipReapG4s-Federal Reserve Banlrwk of Minneapolis at www.minneapolisfed orn or by 3%, whichever is smaller. PAGE 9 OF 13