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No change in schedule appears necessary. <br />4laiting ti e for service? <br />1 <br />By a ratio of fifteen-to-one, respondents were satisfied <br />iwith the length af their wait for service: <br />EXCELLENTo.e.o..........o .................18% <br />I GOOD.o..•• ................................28°/ <br />ONLY FAIR. •2 <br />POOR.......................................1% <br />IDON'T KNOW/REFUSED .........................2% <br />The service operation does not appear to impose unusually long <br />waiting times. <br />Courtesy of the staff? <br />By a similar fifteen-to-one ratio, the staff was rated <br />icourteous: <br />EXCELLENT .............a................... <br />20% <br />GOOD ......................................z7% <br />ONLY FAIR ..................o...............2% <br />POOR.....................................e.1X <br />DON'T KNOW/REFUSED..a ......................1% <br />J <br />There appears to be no image problem for city hall personnel. <br />Efficiency of the staff? <br />By nine-to-one, the staff was rated very efficient: <br />i <br />EXCELLENT....e...........> ................ <br />14% <br />GOOD..o.e• ................................ <br />31% <br />ONLY FAIR. .4% <br />POOR.......................................1% <br />DON'T KNOW/REFUSED.. ..................e...2% <br />The staff, then, on two criti al dimensions -- courtesy and <br />efficiency -- was given very high marks. <br />Cleanlir ss of the buildie g? <br />All respondents having an opinion rated the facilities as <br />clean: <br />54