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s __ _ _ __ T _ <br />1 -- - -- -_ .--------___._ ____ <br />s - ---_.. _ . - _-. <br />EXCELLENT .................................23% <br />GOOD ..................................0...28% <br />I <br />ONLY FAIR............ <br />o ................••••. <br />O/ <br />POOR. .O% <br />DON'T KNDW/REFUSED....e......e......e...... <br />1X <br />Housekeeping and staff appears to be doing an excellent job in <br />maintaining the facilities. <br />IOverall, then, the citizens familiar with City Hall have <br />general praise for the operatiqn of the building and the <br />I <br />provision of services. <br />Summary and Conclusions: <br />Residents of Mounds View give their City Staff very strong <br />grades. One-third of the residents have had interaction with <br />I <br />members of the staff and over one-hal have been to City Hallm <br />In general, they were -Favorably impressed. The staff, then, id <br />I, doing an ex ellent job in maintaining a positive image of the <br />city. <br />Some problems, though, were found in the evaluation of the <br />Mayor and City Council. Their job approval rating was somewhat <br />below suburban norms; but, more problematic is the fact increased <br />knowledge about their activities heightened disapproval. City <br />policy-makers may need to examine in some detail their <br />communications with residents to insure that some aspects are not <br />creating problems. They also need to better inform residents of <br />their actionse Given the satis-Faction of most Mounds View <br />residents with city services and staff, lack of a definite image <br />rather than policy speci-fics may be the key to the lawer ratingse