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scr _ r.:.• I`.. s_. .. _z ' _ _ . I-.z-.. . _ _ . -z,,...—. . E' .- _.' —__ . __. . <br />I <br />EXCELLENT .................................23% <br />GOOD....aa..........o ..................... <br />28% <br />ONLY FAIR..... <br />ae ........................ <br />e,. <br />0% <br />POQRa .O% <br />DON'T KNOW/REFUSED..e ...................... <br />1 G <br />Housekeeping and staff appears to be doing an excellent job in <br />maintaining the facilitiese <br />IOverall, then, the citizens familiar with City Hall have <br />Igeneral praise for the operation of the building and the <br />provision of servaces. <br />Summary and Conclusionse <br />Residents of Mounds View give their City Staff very strong <br />grades. One-third of the residents have had interaction with <br />members of the staff and over one-half have been to City Hall. <br />In general, they were favorably impressed. The staff, then, id <br />doing an excellent job in maintaining a positive image of the <br />cityo <br />Some problems, though, were found in the evaluation of the <br />Mayor and City Council. Their job appraval rating was somewhat <br />below suburban norms; but, more problematic is the fact increased <br />knowledge about their activities heightened disapproval. City <br />Ipalicy-makers may need to examine in some detail their <br />communications with ressdents t4 insure that some aspects are not <br />creating problems. They also need to t ett r inform residents of <br />their actions. Given the satis-Factiori ofmost Mounds View <br />residents with city services and staff, lack of a definite image <br />r°ather than policy specifics may be the key to the lower ratings. <br />55