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fs::=Y'-- _ ' . i_ _ : -_ — <br />h _ ... .._ : - ' . - -._. .. _ <br />yi <br />y ::_. ..,. :..: <br />i .'t+J <br />No change in schedule appears necessary. <br />Waiting ti e for serfrice? <br />By a ratio of fifteen-to-one, respondants were satisfied <br />Iwith the length of their wait for service: <br />EXCELLENT .................................18Y. <br />GOODo,.•-- <br />e....o......e ................... <br />28% <br />ONLY FA I R e . 2'/• <br />POOR..................e.................... <br />1% <br />DON'T KNOW/REFUSEDo.ee......e..e.......e...2% <br />IThe service operation does not appear to impose unusually l ang <br />waiting times. <br />Courtesy e f the staff? <br />By a similar fifteen-to-one ratio, the staff was rated <br />courteous: <br />EXCELLENT .........................o.......20% <br />iGOOD .....................e................ <br />27Y. <br />I DNLY FAIR......e ........................... <br />2Y. <br />PQOR..o .................................... <br />1St <br />DON'T KNOW/REFUSED.........<..o°a.aa...e.l% <br />I <br />There appears to be no image problem for ity hall personnel. <br />Efficiency of the staff? <br />By nine-to-one, the staff was rated very efficient: <br />EXCELLENT .................................14% <br />GODD.....,°... <br />e .................... <br />e...... <br />31% <br />ONLY FAIR.. •4• <br />POOR...e....e ............................. <br />el% <br />DON'T KNOW/REFUSED .........................2% <br />The staff, then, on two critical dimensions -- courtesy and <br />lefficiency -- was given very high marks. <br />Cleagalisraes of tM ee building? <br />All respondents having an opinion rated ihe facilities as <br />clean: <br />54