Agenda Packets - 1998/12/07 - Laserfiche WebLink

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DEC. 4. 1998 10: 15AM NO, 0169 P. 2/4 MediaOne 214 East Fourth Sheet Customer Service 612222.3333 St.Paul,MN 55101 Administration 612 2242697 FAX 612 220.3370 December 4, 1998 IN FOR MAlI 0 N Chuck Whiting 0 N LY Media line City Administrator rut y 18w.eband.'raa e the way. City of Mounds View 2401 Highway 10 Mounds View, MN 55112 Dear Mr.Whiting: I wanted to take this opportunity to advise you of some activities in your community which may come to your attention. As MediaOne continues the upgrade of our Broadband network in the Twin Cities area, we will begin activating nodes in your community by replacing existing electronics with new state-of- the-art equipment. So far, we have completed the installation of fiber optic lines in your community to "node"locations which service approximately 500 homes. And the pedestals in the residents yards have been replaced with new pedestals that house the new electronics. As we complete the work,our visit to the area will involve the actual activation of the node. This change over will involve some disruption of MediaOne subscribers' service. Our goal is to limit this disruption to one day and have service restored by 6:00 pm. The immediate benefit to subscribers will be better picture quality and a more reliable system. In addition,once the master headend is completed in the spring of 1999,we will begin introducing new programming services. The upgraded system will bring new cable television products and services, two- way high-speed Internet service and digital telephone service. It is our intention to keep residents informed as much as possible about our activities. A letter was sent to all residents in areas where we will be working in the month of December and at least 48 hours in advance of the actual disruption,residents will have a"door hanger"message left at their homes. I have enclosed a copy of the letter as well as the door hanger. We are excited about this$200 million upgrade of our broadband network which is being completed as a part of the renewed cable franchise in your community. We have maintained an excellent working relationship for the past 15 years and look forward to the exciting new future of broadband and the benefits it offers both the city and the residents in this community. While we have attempted to inform residents about the change and provided a convenient telephone number for them to call for information, you may receive calls. Please feel free to have them contact our customer service department at 651-483-9999. If you have any questions or concerns,please feel free to call me directly at 651-228-3940. If I am unable to answer your questions, I can refer you to a specialist in the construction department. Sincerely, 6411 Kathi Donnelly-Cohen Director-Government Affairs