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DEC, 4. 1998 10: 16AM NO, 0169 P. 3/4 <br /> Dear Neighbor, <br /> Recently, you may have noticed MediaOne equipment and crews in your neighborhood <br /> working to bring you our powerful new broadband network. We have now reached the <br /> stage where we will be replacing existing electronics with new state-of-the-art equipmgnt, <br /> which means subscribers will experience service interruptions. This work will take place <br /> in your neighborhood in early December. <br /> However, I do have good news! You will be one of the first customers to enjoy the <br /> benefits of this broadband technology. In addition to increasing reliability and picture <br /> quality, this new network brings you a new world of information, communication, and <br /> entertainment through one simple wire, called Broadband. Its interactive capabilities will <br /> deliver more than expanded television programming; it will make all kinds of <br /> communication possible, including high speed Internet access and, eventually digital <br /> telephone service. <br /> Every aspect of the construction process has been designed to ensure that disruptions in <br /> your neighborhood are kept to a minimum and that the safest possible environment is <br /> maintained for both residents and MediaOne personnel. Our goal is to keep disruptions at <br /> a minimum and restore service that same day. <br /> Thanks for working with us as we bring this exciting new technology to your <br /> neighborhood, We'll be in touch again soon with more information on the expanded <br /> programming and other new services our broadband network makes possible. If you have <br /> any questions about this project,please call one of our customer care professionals at <br /> (651)483-9999, <br /> Welcome to progress! <br /> Sincerely, <br /> Jeff Harkman <br /> Vice President/General Manager <br />