Agenda Packets - 1996/02/05 - Laserfiche WebLink

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COMPANY BACKGROUND MARKETRAIN Development Group is a local, full service consulting and training company specializing in job competency identification,job task analysis and organizational improvement. Established in 1988, MARKETRAIN provides services to business, industry and government. Our Clients include the Minneapolis Public Library, Piper Jaffray, Medtronic, the Federal Reserve Bank, Prudential Insurance and Blue Cross Blue Shield of MN. We strongly encourage employee involvement to create long term ownership of process improvements and work flow changes. PROJECT APPROACH Due to the brief and general nature of the description given for the services requested, our ability to recommend specific details about implementation is limited at this time. Implementation will, however, include the following: • Initial Analysis -to identify a clear purpose, scope of services, expected outcomes, expected time lines, budget, etc.. This will result in a clearly defined agreement of services, clear communication and customer satisfaction. • Organization and Job Audit -to identify roles, responsibilities and work processes • as well as the current output required for each job. • Identification of Key Processes and the jobs that support these processes • Identification of Critical steps in each process • Definition of skills and competencies -for each process and establish criteria for assessment of strengths and weaknesses • Process Flow Analysis- to identify how departments are organized and how the flow of work supports or impedes the output of these areas • Recommendations -a written document that outlines the present status of the work flow and job competencies and the steps required to reach the desired status MARKETRAIN Development Group works on a time and materials basis. References will be provided once mutual interest has been established. See attached Fees for Services. i MARKETRA1NDevelopment Group 612/827-3037