Agenda Packets - 2013/12/02 - Laserfiche WebLink

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7.3.6 When System upgrades or process changes that require training of System Users are to be implemented, the Members will train their own personnel using County -provided training materials. 7.4 operational Contact 7.4.1 Each Member shall maintain an Operational Contact, and an alternate operational contact, as the primary persons who will receive technical notifications and provide technical coordination. 7.4.2 Within 30 days of the execution of this Agreement, Members shall provide Operational Contact information to the System Manager. 7.4.3 Members shall immediately notify the ECC of changes to Operational Contacts. 7.5 Reporting System Issues 7.5.1 During business hours, System Users must contact the CAD/Mobile/AVL Helpdesk via phone or email, and provide: 7.5.1.1 User's name 7.5.1.2 Agency name 7.5.1.3 Call back number 7.5.1.4 Number of users affected, if known 7.5.1.5 Brief description of the problem. 7.5.2 After business hours, System Users must contact the on -duty ECC Shift Supervisor and provide the same information listed above. 8. Cost/Payment 8.1 County Payments: The County will pay the following: 8.1.1 All costs for the initial implementation of the System as defined by the CAD budget approved by the County in Resolution #2012-313, including all related debt service, but excluding loading of non -CAD related software onto mobile devices. 8.1.2 Both initial and ongoing costs for both "ends" of the following interfaces 8.1.2.1 Alphanumeric paging 8.1.2.2 ANI/ALI/E9-1-1 8.1.2.3 BCA LEMS 8.1.2.4 Apparatus move -up management (one-way data export out of System) [DECCAN LiveMUM at the time of the original Agreement] 8.1.2.5 Fire Department/Station alerting (one-way from System to alerting application) CAD and Mobile Data Agreement Ramsey County and User Members Page 26 of 48