Agenda Packets - 1995/03/06 - Laserfiche WebLink

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TY OF FOR COUNCIL CONSIDERATION Agenda Section: 2 OMMDS STAFF REPORT Report Number: 9 5-1 45wS r �� AGENDA SESSION DATE March 6, 1995 Report Date: 3-3-95 DISPOSITION Item Description:Continued Discussion Regarding Water Shut Off Policy-; Administrator's Review/Recommendation: --#.., - No comments to supplement this report 11447 ' - Comments attached. Explanation/Summary (attach supplement s•-et. s necessary.) $IJMMARY; Attached for your review are copies of Ordinance 551, which relates to the procedure for the shutting off of water service for non payment, and Resolution No. 4692, which is our collection policy for delinquent utility bills and past memos on the subject. The ordinance and the resolution were tabled at the December 19, 1994 Council meeting. The City, approximately two years ago, established a policy of taking owners of rental properties to Court in an attempt to collect delinquent utility bills. A considerable amount of money was spent with negligible results. Staff believes this policy should be abandoned. The proposed Resolution eliminates this provision. Present policy is listed below. • Bill is mailed, customer is given 30 days to pay. • If payment is not received, a reminder notice sent, customer asked to pay in 10 days. • If payment is not received, notice of intent to discontinue service, within 5 working days, sent by certified letter. • If payment is not received, a 24 hour shut off notice sent. • If an account remains unpaid due to foreclosure or the account does not include water service it will be certified to the County for collection with taxes The policy proposed in the resolution would eliminate sending notices by certified mail. Those notices are costly to send and are not effective. The proposed policy would be as follows. • Bill is mailed, customer is given 30 days to pay. J ECOMMENDATION;yment is not received, a reminder notice sent, customer asked to pay in 10 days or service will be discontinued.