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CITY OF Agenda Section: 11.E <br /> npREQUEST FOR COUNCIL CONSIDERATION Report Number: 95-1264C <br /> ©��o Report Date: 3-16-95 <br /> ,. <br /> STAFF REPORT Council Action: <br /> �I W ❑ Special Order of Business <br /> CITY COUNCIL MEETING DATE March 20, 1995 El Public Hearings <br /> ❑ Consent Agenda <br /> )t] Council Business <br /> Item Description: <br /> Consideration of Water Shut Off Policy <br /> Administrator's Review/Recommendation: <br /> - No comments to supplement this report d7 <br /> - Comments attached. _7 <br /> Explanation/Summary (attachsupplement_sheets_asiecessary.) —_ <br /> SUMMARY; <br /> Attached for your review are copies of Ordinance 551, which relates to the procedure for the shutting <br /> off of water service for non payment, and Resolution No. 4692, which is our collection policy for <br /> delinquent utility bills. The ordinance and the resolution were tabled at the December 19, 1994 Council <br /> meeting. They were subsequently discussed at the March 6, 1995 Work Session, and modifications were <br /> made to Resolution 4692 to provide notice to tenants of multi-family accounts of an impending shut off <br /> of water service for non payment of the bill. <br /> Present utility collection policy is listed below. <br /> • Bill is mailed, customer is given 30 days to pay. <br /> • If payment is not received, a reminder notice sent, customer asked to pay in 10 days. <br /> • If payment is not received, notice of intent to discontinue service, within 5 working days, <br /> sent by certified letter. <br /> • If payment is not received, a 24 hour shut off notice sent. <br /> • If an account remains unpaid due to foreclosure or the account does not include water <br /> service it will be certified to the County for collection with taxes <br /> The policy proposed in the resolution would eliminate sending notices by certified mail. Those notices <br /> are costly to send and are not effective. The proposed policy would be as follows. <br /> • Bill is mailed, customer is given 30 days to pay. <br /> • If payment is not received, a reminder notice sent, customer asked to pay in 10 days or <br /> service will be discontinued. <br /> • If an account remains unpaid due to foreclosure or the account does not include water <br /> RECOMMENDATION:-ice it will be certified to the County for collection with taxes <br /> Under the proposed policy rental property would be treated the same as other classes of properties. The <br />