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<br /> <br /> <br />EXHIBIT V <br /> <br />PERSONNEL ISSUES <br /> <br />See attached YMCA of Greater Saint Paul Employee Handbook dated 1/98. <br /> <br />EXHIBIT VI <br /> <br />PROCEDURE FOR HANDLING COMPLAINTS <br /> <br /> <br />EXHIBIT VII <br /> <br />PROGRAMMING EQUIPMENT <br /> <br /> <br />Complaints related to facility and parks: <br /> <br />• All facility and park complaints will be e-mailed to the City Administrator with the <br />expectation the situation will be handled in a timely fashion. <br /> <br />Community Center Program/Service Complaints: <br /> <br />• When disputes and differences arise, staff members are encouraged to try and resolve the <br />situation with the participant. <br />• If the situation is more difficult to resolve the Community Center Program Director will <br />inform their immediate supervisor who will work with the participant to come up with a <br />resolution and closure to the situation. <br />• If a resolution is not achieved at this point the City Administrator will be advised of the <br />situation. <br /> <br />Staff Complaints: <br /> <br />• Complaints regarding YMCA staff received by the City Administrator or the City <br />Council will be forwarded to the Vice President of Operations at the Northwest Family <br />YMCA. Action according to the YMCA Human Resources Standard Operation <br />Procedures will be followed depending on the situation. A follow up with the City <br />Administrator will occur, but all of the information may not be shared because of privacy <br />issues. <br />