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<br />12. Telephone and Customer Service. Contractor shall maintain and staff a local toll-
<br />free telephone number where complaints of Service Recipients shall be received, recorded and
<br />handled by Contractor, between the hours of 9:00 AM and 4:30 PM Monday through Friday,
<br />excluding Holidays. Typically, all "call backs" shall be attempted a minimum of one time prior
<br />to 6:00 p.m. on the day of the call. If the caller is not contacted on the first attempt, Contractor
<br />shall make subsequent attempts on the next working day after the original call. Contractor shall
<br />make a minimum of three (3) attempts within twenty-four (24) hours of the receipt of the call.
<br />All attempts to contact the caller shall be recorded on a log kept by Contractor.
<br />13. Marketing and Disposition of Recyclable Material. Contractor shall be solely
<br />responsible for the marketing and sale of collected Soft Recyclables, and shall be solely
<br />responsible for the storage and disposition of the Soft Recyclables in the event it is unable to sell
<br />the Soft Recyclables in a timely manner.
<br />14. Insurance. During the term of this Agreement Contractor agrees to keep in force,
<br />with an insurance company licensed to transact business in Minnesota, an "occurrence basis"
<br />insurance policy or policies indemnifying, defending and saving harmless CITY from all
<br />damages (except for damages caused by CITY's own negligence, willful misconduct or failure)
<br />which may be occasioned to any person, firm, or corporation, whether damages are by reason of
<br />any willful or negligent act or acts on part of Contractor, its agents or employees, with limits no
<br />less than:
<br />a. General Liability: One Million and no/100 Dollars ($1,000,000.00) combined single
<br />limit per occurrence for bodily injury, personal injury, and property damage.
<br />
<br />b. Vehicle Liability: Two Million and no/100 Dollars ($2,000,000.00) combined single
<br />limit per accident for bodily injury and property damage.
<br />
<br />c. Worker's Compensation/Industrial Insurance: Limits as required by the State of
<br />Minnesota.
<br />The general liability provisions in automobile liability policies are to contain, or be
<br />endorsed to contain, the following provisions:
<br />(i) CITY, its officers, officials, employees, and volunteers are to be covered
<br />as insureds as respects: liability arising out of activities performed by or on behalf
<br />of Contractor; products and completed operations of Contractor; premises owned,
<br />occupied, or used by Contractor; or automobiles owned, leased, hired, or
<br />borrowed by Contractor.
<br />(ii) Contractor's insurance coverage shall be primary insurance as CITY, its
<br />officers, officials, employees, and volunteers. Any insurance or self-insurance
<br />maintained by CITY, its officers, officials, employees, or volunteers shall be in
<br />excess of Contractor's insurance and shall not contribute with it.
<br />(iii) Any failure to comply with reporting provisions of the policy shall not
<br />affect coverage provided to CITY, its officers, officials, employees, or volunteers.
<br />(iv) Contractor's insurance shall apply separate to each insured against whom
<br />claim is made or suit is brought, except with respect to the limits of the insurer's
<br />liability.
<br />(v) Each insurance policy required by this clause shall be endorsed to state
<br />that coverage shall not be suspended, voided, canceled by either party, nor
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