Laserfiche WebLink
The City will not clear private drives or walks except in emergency situations as determined <br />by the Clerk -Administrator. <br />Snow plowing operations can cause additional snow to be deposited in driveway approaches <br />and around roadside obstacles. Operators are instructed to attempt to minimize these incidents, <br />but it is not practical to eliminate this situation. Residents should be aware that they may have <br />to clear their driveways a second time after their street has been plowed. Only in extraordinary <br />circumstances will the City consider clearing driveway approaches, and this will only be done <br />at the authorization of the Clerk -Administrator. <br />COMPLAINT PROCHDIIRG <br />Complaints regarding snow and ice control or damage shall be taken during normal working <br />(tours and handled in accordance with the City's normal complaint procedure. High priority <br />complaints (those involving access to property or problems requiring immediate attention) shall <br />be handled on a priority basis. Response time should not exceed 24 hours for any complaint. <br />It should be understood that complaint responses are to insure that the provisions of this policy <br />have been fulfilled and that all residents of the City have been treated uniformly. Complaints <br />regarding the provisions of this policy may not be satisfied with the initial response. It is the <br />City's intention to log all complaints and upgrade this policy as necessary and in consideration <br />of the constraints of our resources. <br />-4- <br />