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Council Meetings than trying to fix a postage machine or placing stamps on envelopes <br />by hand. <br /> <br />Staff did address these issues with the Pitney Bowes salesperson. This Pitney Bowes <br />salesperson was the same salesperson drafting the quote. It was stated by the <br />salesperson to just “lie” and the customer service agent would be required to send out a <br />maintenance technician. City Staff should not have to “lie” to get service. On Thursday, <br />June 21st, Staff spoke with the Pitney Bowes Salesperson, and the Government <br />Contract Agent and Staff did mention the “lie” comment that was made. They stated to <br />staff that they would be willing to have a meeting to discuss these issues in the future. <br />This is contingent if the City purchases this machine. Staff is concerned that this may <br />just be an attempt to ensure our business with them. <br /> <br />Minnesota Mailing Solutions (Hasler) does have contracts with the metro cities of Circle <br />Pines, Lino Lakes, Crystal, Edina, Golden Valley, Centerville, Robbinsdale, Plymouth, <br />Ham Lake, Hutchinson, Lakeville, New Hope and North Oaks. Staff did try to get in <br />contact with these cities, and the cities of Circle Pines, Lino Lakes, Edina and Golden <br />Valley did respond and are very satisfied with their machines and have no issues with <br />Minnesota Mailing Solutions. Minnesota Mailing Solutions is a local company out of <br />Golden Valley, and have their technicians available in their facility. Circle Pines, Lino <br />Lakes, Edina, and Golden Valley have no issues with the response time. Although <br />Pitney Bowes has a satellite office in Eden Prairie, the corporation is located out of <br />Sanford, CT. Most of the service calls to Pitney Bowes are out of state. Another <br />advantage of the Minnesota Mailing Solutions Hasler machines is that you can add <br />equipment as your needs change. For example, you could add a Differential Scale that <br />weighs letters as it is stamped, and just pay for the part. Unfortunately, if our needs <br />change on a Pitney Bowes Machine, we would need to purchase a new machine. The <br />flexibility with the Hasler machines is a real plus. <br /> <br />Staff recommends approving the purchase of a new postage machine from Minnesota <br />Mailing Solutions. Although the Hasler quote is a little higher, Staff feels that the poor <br />customer service and reliability of Pitney Bowes is in question and would rather send a <br />little extra money for better service and reliability. The 2007 Budget would need to be <br />revised in order to reflect the purchase of this machine. $1,572 can be transferred from <br />Budget Number 100-4160-4010 to 100-4160-7030, and an additional $2,179 increase <br />needs to be added to Budget Number 100-4160-7030. <br /> <br /> <br />Respectfully Submitted, <br />Desaree Crane <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />