Agenda Packets - 2005/11/07 - Laserfiche WebLink

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Citizen Communications: a discussion document November 7, 2005 Introduction Communication may not be a specific core job of the City. However, it is a vital part of achieving every job that we perform. From picking-up after a severe storm to providing water service to every home and business, communications plays an important part. Communications is about providing information, identifying concerns, and responding to Citizen needs. It can be valuable tool to highlight the assets of the community and to build consensus toward common goals. Most importantly it’s about service to the customer, the residents and taxpayers of Mounds View. In the coming years, the City will be pursuing a vision of the City that will include reconstructed streets and utilities, new commercial development, trail ways, and implementation of the Highway 10 corridor plan. Based on the discussion of City goals and the recent issues that have come up regarding communication, staff prepared a review of some key communication area to generate discussion on this topic. Areas of Opportunity Cable Television Strengths: • Cable 15 consortium provides abundant resources • I-Net connects all area government buildings • Cable Franchise Fee provides funding mechanism Issues: • Operation plagued by poor audio and video quality • Scheduling has been inconsistent and unreliable • Programming has not been fully utilized Opportunities: • Current Cable Coordinator position vacancy • Under-utilized support from CTV15 can be increased (e.g., programming, web-streaming of meetings) • Inventory and Upgrade Equipment with City Hall remodel Barriers: • Funding is limited • Staffing is minimal Action Strategies: • Hire well-qualified Cable Coordinator; look at expanding duties to include other communications jobs. Perhaps share with another City. • Schedule additional support from CTV15 for programming, operations and/or maintenance. Look in to Web-streaming service for meetings.