Laserfiche WebLink
- 1 - <br />Item No. 5 <br />Type of Business: WS <br />Meeting Date: March 3, 2003 <br /> <br />City of Mounds View Staff Report <br />To: Honorable Mayor and City Council <br />From: Mary Burg, Golf Course Manager <br />Subject: Management Strategy <br /> <br />Background <br /> <br />The City Council has given the directive to provide an analysis of The Bridges Golf <br />Course. This Management Strategy report will provide the City Council with an <br />introductory into my philosophical principles of management. <br /> <br />Within this report is the analysis of the personnel expenditure comparison at metro <br />municipal nine hole golf courses as Council requested. <br /> <br />Discussion <br /> <br />The Bridges Golf Course is a proven leader in the metro golf industry. Our experience <br />with golf is nearly unmatched by any other similar facility in the metro area. The Bridges is <br />the only stand-alone nine-hole facility that staffs a PGA Professional. The goal is to <br />continue to provide the highest quality facility in every aspect. <br /> <br />The task will be to identify operational deficiencies that influence the financial <br />performance. With this objective, the challenge is to provide a professionally operated, <br />highly maintained golf facility. This will be our guiding principle. The Bridges Golf Course <br />occupies a distinct niche providing much benefit to our community. <br /> <br />Retention of patrons <br /> <br />The Bridges patrons are recognized for their loyalty. All efforts are done with respect to <br />making the facility the best it can be for our patrons. The course exists for the golfers. The <br />patrons, in return, must be the sole support of the operation. <br /> <br /> <br />Human Resources <br /> <br />The human resources are our number one assets of the golf course. Their expertise and <br />experience is the cornerstone from which all our clients benefit. The expectation of the <br />patrons will continue to be fulfilled. <br /> <br />Staff will receive the training as needed to meet expectations. The investment in training <br />enhances the entire operation. Regularly scheduled staff meetings will be held. Full time <br />staff will meet weekly. Seasonal staff will meet bi-weekly. This forum offers an opportunity <br />for staff to communicate in a positive environment with each other. We will share <br />information to enhance service and efficiency.