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M:\MasterFiles\1999 thru 2010\2001\City Council\Work Session Packets\03-05-2001 W. S\Item 03--Banquet Center Agreement Memo--Kathleen Miller.doc Mounds View Banquet & Conference Center Overview of Operations 1999 – January 2001 Innovative Images Marketing & Management Innovative Images Marketing & Management was contracted in November of 1998 to establish the procedures, policies and marketing plan for the Mounds View Community Center Banquet Facility. Innovative Images owner, Sharie Linke, has maintained an office at the Center in order to facilitate the day to day administration of the center. Duties include responding to telephone inquiries, showing of the facility Monday – Sunday, daytime and evening, at the convenience of the client. Completing all paperwork relating to rental of facility including but not limited to lease agreement, client profile, and financial reports. Innovative Images Marketing and Management staff dedicates approximately 40 – 50 hours per week at the Center. This would include supervision of all events, administration of facility and records, client interaction, overseeing maintenance of facility, hiring, training, supervising and evaluating personnel, providing marketing concepts and facilitating client needs prior to and during events. Establishment of Procedures and Policies. Through research of other area facilities, not limited to community centers, Innovative Images established the rental rates and policies for use of the facility (see attachments A and B.) These policies and rates are competitive with surrounding facilities including, but not limited to, the New Brighton Family Service Center, Shoreview Community Center, Maplewood Community Center, Maple Grove Community Center, Brooklyn Center Community Center and area hotels and restaurants with meeting facilities. Procedures for documenting client records were established by Innovative Images to include: lease agreements, general policy and decorating policy, reservation cancellation policy, and client profiles (see attachments C, D, E, F, G) Equipment and Facility Needs As the process began to establish the Banquet and Conference Center, it was clear that additional pieces of equipment and facility items needed to be addressed. The following equipment was purchased and services hired to provide a professional facility: Equipment -- • Refrigerator • Ice Machine • Coffee Urn (provided at no cost by Sysco with purchase of coffee product) • Freezer • Dishwasher – (provided by Elegant Thymes Catering) • Commercial carpet cleaner • Commercial vacuum cleaner • Overhead projectors • TVs & VCRs • Microphones • Portable sound system • 40 conference tables