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North Suburban Communications Commission Cable Study <br />Subscribers were asked a series of questions to gauge levels of satisfaction with a <br />number of quality and service issues. Receiving the highest number of combined <br />"good"/"very good" responses from Comcast subscribers in the NSCC viewing area <br />was "the reliability of Comcast's cable TV service"with 89.8%, followed closely by <br />"the quality of the picture & sound delivered by Comcast" with 87.8% combined <br />"good"I"very good" responses. Issues receiving 70% or more combined "good" /"very <br />good" responses were "the number & variety of channels offered," "the helpfulness of <br />telephone customer service representatives" and "the ability of Comcast to respond to <br />a service call within the promised time period" with combined "good'T'very good" <br />responses from 74.3%, 73.5% and 70.8%, respectively. <br />Issues receiving 60% or more combined "good"/"very good" responses were "the <br />ability to quickly speak to a customer service representative when you call Comcast" <br />with 64.8% combined "good'P'very good" responses and "the ease of getting services <br />installed or changed by Comcast" which received combined "good" /'very good' <br />responses from 63.5% of subscribers. <br />"The ease of getting problems repaired or resolved by Comcast" received combined <br />"good T'very good" responses from 55% of subscribers. However, just 14.3% of all <br />subscribers gave combined "good"/"very good" responses to "the rates charged by <br />Comcast for cable TV service." <br />The table on the following page illustrates. <br />Group W Communications, LLC 9 <br />