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North Suburban Communications Commission Cable Study <br />For each item, please rate Comcast's performance. <br />Group W Communications, LLC 10 <br />Don't <br />Very <br />Very <br />Know <br />Good <br />Good <br />Fair <br />Poor <br />Poor <br />or N/A <br />The quality of the <br />picture & sound <br />154 <br />197 <br />44 <br />2 <br />0 <br />3 <br />delivered by Comcast <br />38.5% <br />49.3% <br />11.0% <br />0.5% <br />0.0% <br />0.8% <br />The reliability of <br />Comcast's cable TV <br />140 <br />219 <br />37 <br />1 <br />2 <br />1 <br />service <br />35.0% <br />54.8% <br />9.3% <br />0.3% <br />0.5% <br />0.3% <br />The number & variety of <br />115 <br />182 <br />47 <br />18 <br />9 <br />29 <br />channels offered <br />28.8% <br />45.5% <br />11.8% <br />4.5% <br />2.3% <br />7.3% <br />The helpfulness of <br />Comcast's customer <br />129 <br />165 <br />35 <br />23 <br />6 <br />42 <br />service representatives <br />32.3% <br />41.3% <br />8.8% <br />5.8% <br />1.5% <br />10.5% <br />The rates charged by <br />Comcast for cable TV <br />11 <br />46 <br />182 <br />96 <br />51 <br />14 <br />service <br />2.8% <br />11.5% <br />45.5% <br />24.0% <br />12.8% <br />3.5% <br />The ease of getting <br />services installed or <br />76 <br />178 <br />30 <br />18 <br />9 <br />89 <br />changed by Comcast <br />19.0% <br />44.5% <br />7.5% <br />4.5% <br />2.3% <br />22.3% <br />The ease of getting <br />problems repaired or <br />67 <br />153 <br />42 <br />22 <br />9 <br />107 <br />resolved by Comcast <br />16.8% <br />38.3% <br />10.5% <br />5.5% <br />2.3% <br />26.8% <br />The ability to quickly <br />speak to a customer <br />service representative <br />77 <br />182 <br />73 <br />27 <br />6 <br />35 <br />when you call Comcast <br />19.3% <br />45.5% <br />18.3% <br />6.8% <br />1.5% <br />8.8% <br />The ability of Comcast <br />to respond to a service <br />call within the <br />101 <br />182 <br />14 <br />7 <br />1 <br />95 <br />promised time period <br />25.3% <br />45.5% <br />3.5% <br />1.8% <br />0.3% <br />23.8% <br />Group W Communications, LLC 10 <br />