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Technical Report Documentation Page <br />1. Report No. <br />2. <br />3. Recipients Accession No. <br />MN/RC - 2017RIC05 <br />4. Title and Subtitle <br />5. Report Date <br />Addressing Citizen Requests for Traffic Safety Concerns <br />December 2017 <br />6. <br />7. Author(s) <br />8. Performing Organization Report No. <br />Renae Kuehl, Tom Sachi, Michael Marti <br />9. Performing Organization Name and Address <br />10. Project/Task/Work Unit No. <br />SRF Consulting Group, Inc. <br />One Carlson Parkway North, Suite 150 <br />11. Contract (C) or Grant (G) No. <br />Minneapolis, MN 55477-4443 <br />1002305-T5 <br />12. Sponsoring Organization Name and Address <br />13. Type of Report and Period Covered <br />Minnesota Department of Transportation <br />Final Report <br />Research Services & Library <br />14. Sponsoring Agency Code <br />395 John Ireland Boulevard Mail Stop 330 <br />St. Paul, Minnesota 55155 <br />15. Supplementary Notes <br />Report: http://mndot.%zov/research/reports/2017/2017RIC05.pdf <br />Tracking Form: http://mndot.gov/research/reports/2017/2017RIC05trackingsheet.xlsx <br />16. Abstract (Limit: 200 words) <br />The purpose of this guidebook is to provide local agency staff with a best practice approach to addressing citizen's <br />common requests for traffic safety concerns (i.e. signing and pavement markings, not larger scale infrastructure <br />or planning projects). This guidebook focuses on the importance of communication with citizens when responding <br />to traffic safety concerns or requests. It also provides guidance on logging requests, steps for following up on a <br />request, standard responses, and an explanation of why a requested strategy may or may not be the appropriate <br />solution. Because of the differences between urban vs. rural environments, city vs. county agencies and staff <br />availability, there is no one size fits all approach. This document provides general guidance that can be modified <br />to meet each agency's needs. Each request should be investigated to ensure the safety of all modes of <br />transportation. <br />The responses and evaluation process will vary based on each agencies' policy, but the general situations and <br />approaches provided in this guidebook will serve as a base for agencies to get started. <br />17. Document Analysis/Descriptors <br />18.Availability Statement <br />Traffic Safety Ineffective sibs <br />No restrictions. Document available <br />Citizens Warning Signs <br />from: National Technical Information <br />Requests School zone signs <br />Services, Springfield, Virginia 22161 <br />Stop Sign Turn Restrictions <br />Speed Limit Recording requests <br />Crosswalk <br />19. Security Class (this report) <br />20. Security Class (this page) <br />21. No. of Pages <br />22. Price <br />Unclassified <br />Unclassified <br />46 <br />