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The purpose of this guidebook is to provide local agency staff with a best practice approach to addressing <br />citizen's common requests for traffic safety concerns (i.e. signing and pavement markings, not larger <br />scale infrastructure or planning projects). This guidebook focuses on the importance of communication <br />with citizens when responding to traffic safety concerns or requests. It also provides guidance on logging <br />requests, steps for following up on a request, standard responses, and an explanation of why a requested <br />strategy may or may not be the appropriate solution. Because of the differences between urban vs. rural <br />environments, city vs. county agencies and staff availability, there is no one size fits all approach. This <br />document provides general guidance that can be modified to meet each agency's needs. Each request <br />should be investigated to ensure the safety of all modes of transportation. <br />The responses and evaluation process will vary based on each agencies' policy, but the general situations <br />and approaches provided in this guidebook will serve as a base for agencies to get started. <br />Addressing Citizen Requests For Traffic Safety Concerns 1 <br />