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Exhibit B CITY OF MOUNDS VIEW POSITION DESCRIPTION Position Title: Front Desk Staff Department: Parks and Recreation / Community Center Accountable to: Public Works/Parks and Recreation Director Status: Non -Exempt Part -Time PRIMARY OBJECTIVE OF POSITON Under the guidance and supervision of the Parks and Recreation Superintendent, this position is responsible to provide customer service to participants and guests at the Parks and Recreation Department. SUPERVISION RECEIVED Works under the general guidance and direction of the Parks and Recreation Superintendent. SUPERVISION EXERCISED None. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide excellent customer service to participants and guests of the Parks and Recreation Department. • Assist customers with daily admission and registration in programs, which includes answering questions, reserving rooms/shelters, and providing receipts. ■ Provide counter coverage and assist customers with various requests. • Provide tours to customers through the facility. • Answer and direct all calls in a professional, friendly manner and take complete and accurate messages. • Operate Parks and Recreation software and necessary office equipment. • Scan and properly file documents electronically to ensure efficient and effective future retrieval. • Make copies and assist Parks and Recreation Superintendent, Recreation Coordinator, and Event Manager/Recreation Coordinator when asked. • Monitor and enforce all applicable Parks and Recreation policies for participants and guests. • Maintain a clean and well organized work area. • Performs other duties as assigned. MINIMUM QUALIFICATIONS • Must be at least 18 years of age. • Desire to work with the public. • Committed to working a part-time schedule of up to 20 — 25 hours per week which include weekdays (8:00 a.m. — 7:00 p.m.); weekends (10:00 a.m. — 4:00 p.m.), and school breaks (8:00 a.m. — 7:00 p.m.). • First Aid certified or willing to become certified within 30 days of hire. • Willing to work with people of diverse backgrounds. NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES • Ability to understand and follow instructions; • Ability to work in a fast paced, customer service based environment; • Ability to perform cashier duties accurately; • Ability to maintain effective working relationships with co-workers and the general public; • Ability to communicate effectively verbally and in writing.